Released on = July 17, 2007, 6:10 am

Press Release Author = eGain Communications

Industry = Software

Press Release Summary = Integration enables contact centers to implement seamless
customer service processes, while leveraging existing content management
infrastructure

Press Release Body =
MOUNTAIN VIEW, Calif. - July 17, 2007 - eGain Communications Corporation (OTC BB:
EGAN.OB), provider of the industry\'s top-rated* customer service and contact center
software for in-house or on-demand SaaS deployment, today announced that eGain
ServiceT, the company's software suite for customer service, has received the
"Designed for EMC Documentum" logo designation, a mark of quality and value that
customers insist on in enterprise applications. The "Designed for EMC Documentum"
accreditation demonstrates that eGain Service has successfully met a comprehensive
set of criteria for good design, development and implementation. eGain is the first
customer interaction hub software provider to receive this accreditation.

Enterprises often want to use one content management system to store all content
including customer-related documents such as orders, loan applications, contracts
and new account requests. The Designed for EMC Documentum accreditation enables
attachments in customer emails in formats such as Microsoft® WordT, Adobe Acrobat®
ReaderT and others, to be archived in storage infrastructure allocated to the EMC
Documentum platform - all from within eGain Service customer service software.
Contact center agents are able to retrieve these documents into eGain Service, when
they subsequently interact with customers.

eGain Service received design accreditation by meeting high standards for
application design, development, configuration, installation processes and overall
quality. As a member of the Designed for EMC program, eGain received specialized
design consultation and guidance, along with access to dedicated EMC content
management technical resources. eGain will also be able to include specialized
"Designed for EMC Documentum" logos on packaging, marketing collateral, and other
promotional materials pertaining to their accredited offering, signifying to
customers that eGain Service meets high standards for architectural compliance with
the Documentum architecture and leverages development best practices.


"By providing eGain Service as a packaged offering on the EMC Documentum platform,
eGain is enabling contact centers to boost performance and customer experience,
while curbing costs, by helping them leverage existing content assets in the
enterprise," said Randy Ziegler, Director, Developer Platform Programs, EMC. "The
offering's status as 'Designed for EMC-accredited' demonstrates eGain's commitment
to the Documentum platform and the quality of their offering. Partners such as
eGain build solutions on the Documentum platform to enable customers to leverage the
robust capabilities of EMC Documentum for managing their most critical and strategic
information."

"eGain is pleased to have joined the Designed for EMC program and to have attained
'Designed for EMC Documentum' accreditation, said Ashu Roy, CEO of eGain. "Having
achieved the first Designed for EMC Documentum accreditation in the contact center
customer service space, eGain is committed to integrating with industry-leading
business applications, content management solutions and call center infrastructure
systems to enable businesses to implement seamless service processes and deliver
distinctive customer experience, while controlling costs."

The Designed for EMC program helps ISVs, VSPs and SIs target, design, develop and go
to market with successful offerings based on the EMC Documentum platform. As a
member, partners can submit their offering to be considered for "Designed for EMC
Documentum" accreditation, which ensures their offering has met all requirements to
be certified on the Documentum platform. To learn more about eGain Service and the
Designed for EMC program, please visit:
http://www.egain.com/products/multichannel_service.asp and
http://software.emc.com/applicationportfolio.

*Source: 2007 Forrester Wave report on interaction-centric customer service
management: Highest scores in \"strategy\", \"customer service\" product capabilities,
\"architecture and platform\", \"product strategy\", \"corporate strategy\", \"customer
base\".
2005 Forrester Wave report: Highest rating in \"Current Offering\"
2005 Patricia Seybold Group Bull\'s Eye Reports on Cross-Channel, Cross-Lifecycle
Customer Service: Overall capabilities, knowledge management, architecture and
analytics
About eGain Service
Based on the Power of OneT, the concept of one platform for multichannel customer
service and knowledge management, eGain Service is the industry\'s most comprehensive
customer interaction hub software suite. eGain Service is the first solution to
support short message service (SMS) customer service interactions, as well as
next-generation web self-service including chatbot-assisted service, email, chat,
co-browsing, fax, postal mail, notification management, call tracking and
resolution, knowledge management, and service fulfillment.
eGain Service is built on eGain CIHT Platform, the industry\'s most flexible and
integrated customer interaction hub platform. Based on a 100% J2EE architecture, it
includes out-of-the-box integration with leading business applications, content
management systems, and call center infrastructure solutions. With its fine-grained
service-oriented architecture (SOA), eGain CIH platform enables rapid development of
powerful applications for implementing best-in-class customer interaction hubs.
For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp
eGain OnDemandT, the industry\'s first-ever on-demand eService software, is a proven,
robust and scalable solution that has helped companies rapidly build customer
interactions hubs over the last nine years. Additional information on eGain OnDemand
can be found at: http://www.egain.com/products/on_demand.asp
About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand SaaS deployment. For more than a decade, the
world\'s largest companies have relied on eGain to transform their traditional call
centers, help desks, and web customer service operations into best-in-class customer
interaction hubs. Based on the Power of OneT, the concept of one platform for
unified multichannel customer interaction management, these hubs enable dramatically
improved customer experience, unified multichannel customer service, end-to-end
service process efficiencies, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358
(corporate headquarters), 1753-464646 (EMEA headquarters).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. EMC and Documentum are registered trademarks of EMC Corporation.
All other company names and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
eGain media contact
Jamie Abayan
Phone: 650-230-7532
Email: pr@egain.com


Web Site = http://www.egain.com

Contact Details = eGain media contact
Jamie Abayan
Phone: 650-230-7532
Email: pr@egain.com